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Tours & Bookings |
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Information |
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Returning Supplier |
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| Refund Policy |
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MAD Travel Shop recommends you consult your travel insurance company to claim requesting prior to contacting MAD Travel Shop.
Any request for cancellations and/or refunds will attract a 50% administration fee.
No guarantee can be given as to any refund. Any refunds given may take up to a minimum of 30 days and can only be paid by direct bank deposit (to an Australian account) or credit card deposit.
MAD Travel Shop will attempt to cancel the booking with the individual tour operators upon receipt of written request.
MAD Travel Shop will pay to the client any refunds received from the individual tour operators less the 50% cancellation fee.
MAD Travel Shop will use its best endeavours to make changes to a clients itinerary however MAD Travel Shop gives no guarantees in that regard and the client is expected to mare sure of requirements before booking with MAD Travel Shop. It is your responsibility to check your tickets carefully; you have 48 hours to query discrepancies on your tickets to rectify any differences.
Any change will incur a minimum 30% administration fee (even if a cancellation fee is not charged) and any extra tour fees will be required to be paid before the itinerary change is approved by MAD Travel Shop.
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